Concierge Solar for Rentals - Service Description

Solar for Rentals Concierge Service from Matter

Matter provides Solar for Rentals Concierge service to property investors. Our experts will work our clients’ best interests at heart to help maximise value from an investment in Solar for Rentals.

Concierge may involve all or some of the following activities:-

  1. Assisting in assessing the feasibility and business case where required
  2. Solutioning to maximise value and technical risk
  3. Liasing and Collaborating with third parties involved in the solution, such as solar, car charger or battery providers
  4. In some services - facilitation/involvement in the procurement process either sole sourced or competitive bids
  5. Commissioning the solution involving Matter's technology or product
  6. Dealing with issues or problems and assisting in resolving disagreements with third parties

We at Matter do not sell Solar. We sell 'Solar for Rentals' solutions that uses either a new or existing solar system at its heart. Our technology will work with all solar systems.

When an investment property doesn't have solar - buying solar is hard for people who never have done this before. So, we take the pain by providing a concierge service to assist the Landlord in not just buying solar but ensuring that the 'Solar for Rentals' Solution works providing the best value. This minimises the technical issues and risks for the landlord while increasing the cash flow to the landlord. It also minimises the time a landlord needs to spend on doing this.

In order to provide exceptional customer experience, we have a dedicated people trained on handling all aspects of the solar for rentals for property investors. For someone new to this it can feel like an overwhelming task and there is a lot to know about installing solar on an investment property. Our Solar for Rentals Concierge services makes the buying process smooth and stress-free.

With our Concierge service, we’ll take care of everything around getting a Matter Solar for Rentals working - generating extra cash flow.

At Matter, we represent the landlord throughout the entire process of implementing their 'Solar for Rentals' with the aim that they earn more from an investment property whilst we provide the best customer experience that the landlord has ever had. 

Matter experts providing concierge services and are here to enlighten and ensure a successful implementation for landlords. They have lots of expertise, strong industry connections, the best deals and always our customers’ best interests at heart.

Having a professional expert guide a landlord who is interested in ‘Solar for Rentals’ from a business case evaluation to implementation is an efficient way to remain confident, comfortable, and well-informed minimising the stress.

You will find that our people who provide Solar for Rentals Concierge services are vigilant with their follow up and attention to detail. They consistently applying common sense to solve problems as they arise.  They are communication legends who maintain a great can-do-anything attitude.

Expectations

Matter's Concierge Service involves the following: -

  • Helping a landlord work on a business case and firm up quotes from leading providers. We will provide the best quote from Solar providers that we have accredited and have confidence in;
  • Working closely with Landlord and Solar Providers and Matter internal stakeholders to ensure a Solar for Rentals is properly installed, commissioned and earning the landlord money;
  • Facilitate the between Tenant & Landlord the Tenant energy plan that create value for both parties;
  • Update landlord customers regularly as to the status of their project, as well as other stakeholders like tenants and agents;
  • We address questions or concerns that a landlord or tenant may have;
  • We also source answers for customer regarding all required paperwork, changes or what the next steps are;
  • We work with the landlord to review quotations, plans and facilitate changes to the contracts from the original sale;
  • We keep track of paper work and facilitate Landlords and Tenants to return paperwork in a timely manner and resolve any obstacles that could delay the project;
  • We keep tabs on solar providers and take action on jobs not meeting service targets or quality;
  • We keep tabs on tenants ensure that they sign the paper work and contracts required;
  • We monitor jobs and work to resolve issues before they become "big" and help in resolving disputes between parties should they occur;

The aim of Matter Solar for Rentals Concierge is to exceed landlord customer expectations and to provide the best customer experience that they have ever had.

Our Solar Concierge team is experienced and knowledgeable about the solar industry in Australia, giving our landlords peace of mind without the headaches of scheduling, understanding the particulars of different panel, inverter models, rooftop configurations, installation traps, and warranties. Let alone dealing with tenants and property managers.

Our concierge service is only one of the many contributing factors that set us apart. Our promise is that we will take care of you.

 

Links to more information

  1. Solar for Rentals Subscription Service
  2. Matter's Tenant Billing Plans
  3. Escrow payment methods for Total Packages with Concierge

 

 

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