MATTER MANUFACTURER WARRANTY and EXTENDED WARRANTY

Matter provides Manufacturer Warranty and Extended Warranty for products that it sells.

For the Matter Faraday and Matter IoT Gateway products, you receive a Matter manufacturer's warranty valid for five years from the date of purchase. For the Saturn South ZigBee Meters, you will receive a manufacturer's warranty valid for two years from the date of purchase.

The Matter manufacturer's warranty covers any costs for repair or spare parts during the agreed period beginning on the date of purchase of the device, subject to the following conditions contained at www.matter.solar/hardware-warranties.

To purchase extended warranty follow this link. You can for some products purchase extensions to the warranty in blocks of 5 years (e.g. 5 year or 10 years). 

Is the Matter's Extended Warranty transferable?

Yes. If you sell or give away your Matter product, you can also transfer the ownership of the Extended Warranty. Please see the terms and conditions for complete details.

When I purchase the extended warranty, do I need to register it?

You do not need to register Matter's extended warranty as it is automatically registered on purchase. With automatic registration, you will receive a proof of coverage, either immediately in the form of a receipt that indicates the period of your warranty coverage.

The extended warranty needs to be bought at time of purchase.  


Your extended warranty coverage starts from your hardware purchase date.

 

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